At Kaitū, we respect your privacy and are committed to protecting your personal information. This statement explains how we collect, use, share and protect your information when you use our services.

We may collect the following information from you:

• Contact details (name, address, phone number, email).

• Account details (plan type, billing history, payment information).

• Technical details (IP addresses, connection logs, device information).

• Communication with us (calls, emails, support requests).

We collect this information directly from you, your use of our services, or from trusted partners such as network providers.

We use your personal information to:

• Provide and manage your internet and phone services.

• Process payments and maintain your account.

• Respond to queries and provide customer support.

• Keep you informed about service updates, offers or promotions (you can opt out anytime).

• Meet legal, regulatory, and security requirements.

We may share your information with:

• Network providers who deliver your services.

• Contractors or partners who support our operations.

• Credit agencies or debt collectors if you don’t pay your bills.

• Regulators or law enforcement if required by law.

We will never sell your personal information to third parties.

We take reasonable steps to keep your information safe from loss, misuse, or unauthorised access. Only authorised staff and partners have access where it’s necessary to do their job.

You have the right to:

• Access the personal information we hold about you.

• Ask us to correct any incorrect or outdated information.

• Complain to the Privacy Commissioner if you’re not satisfied with how we handle your information.

To exercise these rights, contact us at privacy@kaitu.nz 

We may update this Privacy Statement from time to time. The latest version will always be available on our website.

If you have any questions about this statement or how we handle your information, please contact our Privacy Officer:

Kaitū Limited
 privacy@kaitu.nz

Please do not use our privacy email to promote your business services or any other services. This email address is intended solely for communication with our customers.